Welcome to Help Desk Live Chat! Please note:
- If you are a UIHC employee, please start by contacting the HCIS Help Desk at helpdesk-hcis@uiowa.edu or 319-356-0001 for assistance.
- For HawkID password resets, please call the ITS Help Desk at 319-384-4357 or visit the Password Reset tool.
- Can't access a service? Review the IT Service Alerts page for ongoing outages.
Need to Set Up Duo Push?
If you need assistance with setting up Duo Push, please be prepared to join a Zoom call. Please enable your video and present a valid Government-issued ID or your University of Iowa ID card for verification. Please note you may also go to our walk-in support desk for assistance at 2800 UCC on the second floor of the Old Capitol Mall.