Symantec Troubleshooting Center

If you are having problems with Norton/Symantec AntiVirus, it is important to get that problem remedied as soon as possible in order to maintain the security of your machine.  Below are links to different articles, some written within the ITS Help Desk and some from Symantec's web site.  If you are encountering an issue that isn't mentioned below, please contact the ITS Help Desk.  If the issue which you have encountered is a common or important one, we will provide a link on this page to a solution so that other customers may benefit in the future.

Difficulty Ratings

Symantec Shield icon= Easy : Most users should be able to perform required steps
Symantec Shield iconSymantec Shield icon= Medium : Steps require some comfort with computer systems
Symantec Shield iconSymantec Shield iconSymantec Shield icon= Difficult : Should be performed only by those very comfortable with computer systems and the registry

If your problem is listed below and is rated at a difficulty rating you are not comfortable with, please contact your departmental computing consultant or contact the ITS Help Desk.

Please click on the link that describes your problem.

Installation/Uninstallation

Managed Clients

Note: For Symantec Endpoint Protection, a "managed" client refers to communication with the Symantec Endpoint Protection campus server, which is used for pushing updates to managed clients and reporting security incidences. "Managed" does not refer to being able to change pre-configured settings in the configured clients on the ITS Software Download page, such as the weekly system scan time.

To install a non-configured client, you must download the full CD version from the Software Download page and configure the client manually. ITS does only recommends this for customers who are experienced with configuring software packages.

The full CD version of Symantec Endpoint Protection will be necessary for completing the actions below:

Error Messages/Failures

LiveUpdate

 

If you have need assistance on Symantec/Norton AntiVirus or would like to suggest that an issue be added to this page, please contact the ITS Help Desk.

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