Installing Symantec Endpoint Protection for Windows

NOTE: This version of Symantec Endpoint Protection has been customized from the original distribution for users at the University of Iowa.  The customizations include:

  • Uninstalling previous versions of Symantec AntiVirus Corporate Edition
  • Configured to update virus definitions daily
  • Configured to scan the computer once a week

This page includes information on obtaining Symantec Endpoint Protection, Installing Symantec Endpoint Protection, and Updating SymantecEndpoint Protection for Windows machines.

The screen shots below may look different depending on the version of Windows you are running (XP or Vista), but the installation instructions are the same.

Obtaining Symantec Endpoint Protection

  1. Symantec Endpoint Protection is exclusively available through the ITS Help Desk Software Download site.  You can Click the Software Central tab at the top of this page, then click on Download Software. 

  2. On the Software Download site, click on Sign In (use your domain\Hawk ID and password), and click on the Antivirus Software link.

  3. Once you are on the Antivirus Software page, choose the version of the installer that applies to you (student, faculty/staff, on-campus, off campus) and click the appropriate button.

  4. Here you should get a dialog box to Run or Save, as shown below.  Click on the Save button.

    File Download screen

  5. After clicking Save, you will be asked where you would like to save it.  We recommend saving the file to the Desktop so you can find it easily.  Click the Save button to download the file.

    Save As screen

Installing Symantec Endpoint Protection

  1. Double click on the executable file (SEP11***.exe) to start the installation program.  

    Note: Windows Vista users may need to right-click on the program and choose Run as Administrator to install the software.

    Install

    The install program will search your computer for any other antivirus software, remove it for you and then go through the installation of Symantec Endpoint Protection. 

  2. After the install completes, you will be prompted to restart your computer.  Click Yes to restart and complete the install.

Updating Symantec Endpoint Protection

  1. After the install is complete, Symantec Endpoint Protection should automatically update when you are connected to the Internet.  To confirm this, double click on the shield icon in the system tray.

    Shield

  2. After opening Symantec Endpoint Protection, check the date for the virus definitions.  They should be from within one week, typically within the last couple of days.  If they are not, click on the LiveUpdate button.

    Symantec AntiVirus screen

  3. After clicking the LiveUpdate button, click Next to start the update process.

    NOTE: You must be connected to the Internet to run LiveUpdate.

    Live Update screen

  4. After running the updates, click Close to close the window. 

If you run into any problems during the install process, please contact the ITS Help Desk and we can troubleshoot the problem for you.

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