Installing Symantec AntiVirus Corporate Edition for Windows

NOTE: This version of Symantec AntiVirus Corporate Edition has been customized from the original distribution for users at the University of Iowa.  The customizations include:

  • Uninstalling previous versions of Symantec AntiVirus Corporate Edition
  • Configured to update virus definitions daily
  • Configured to scan the computer once a week
  • On 2000/XP Machines, limited users can run LiveUpdate

This page includes information on obtaining Symantec AntiVirus Corporate Edition, Installing Symantec AntiVirus Corporate Edition, and Updating Symantec AntiVirus Corporate Edition for Windows machines. The screen shots below may look different depending on the version of Windows you are running (2000, XP, or Vista), but the installation instructions are the same.

Obtaining Symantec AntiVirus Corporate Edition

  1. Symantec AntiVirus Corporate Edition is exclusively available through the ITS Help Desk Web site.  You can get there by clicking the Software Central tab at the top of this page (or go to http://helpdesk.its.uiowa.edu/software) and clicking on Download Software. 

  2. On the Software Download site, click on Sign In (use your domain\Hawk ID and password), and click on the Antivirus Software link.

  3. Once you are on the Antivirus Software page, choose the version for your Windows Operating System (2000/XP or Vista) and click on the Customized Version button.

  4. Here you should get a dialog box to Run or Save, as shown below.  Click on the Save button.

    File Download screen

  5. After clicking Save, you will be asked where you would like to save it.  We recommend saving the file to the Desktop so you can find it easily.  Click the Save button to download the file.

Save As screen

Installing Symantec AntiVirus Corporate Edition

  1. Double click on the executable file (SAV10.exe) to start the installation program.  

    Note: Windows Vista users may need to right-click on the program and choose Run as Administrator to install the software.

  2. You should be greeted by the installer splash screen below.  Read through the information and click Extract.

    Installer screen

  3. The install program will search your computer for any other antivirus software, remove it for you and then go through the installation of Symantec AntiVirus Corporate Edition.  The screen below shows the installer searching the computer for previous software and starting the install.

    Uninstall screen
  4. Note: The installer contains a fix tool for Microsoft Outlook 2003 that deletes a reference to a file that can change locations if Symantec Antivirus version 10 is installed on top of an older version instead of uninstalling the old version and then installing Symantec Antivirus 10.  Here is a link to the Symantec Knowledge Base article describing the problem.

    Click OK if prompted by the Mail Plugin Utility.

    Click Yes if it asks you to delete the file "Extend.dat".  The deletion of this file won't adversely affect Symantec Antivirus 10 or Outlook 2003.

  5. After the install completes, you will be prompted to restart your computer.  Click Yes to restart and complete the install.

    Restart box

Updating Symantec Antivirus Corporate Edition

  1. After the install is complete, Symantec AntiVirus should automatically update.  To confirm this, double click on the shield icon SAV Shield icon in the system tray.

  2. After opening Symantec AntiVirus, check the date for the virus definitions.  They should be from within one week, typically within the last couple of days.  If they are not, click on the LiveUpdate button.

    Symantec AntiVirus screen

  3. After clicking the LiveUpdate button, click Next to start the update process.

    NOTE: You must be connected to the Internet to run LiveUpdate.

    Live Update screen

  4. After running the updates, you should get green checks next to each item letting you know the updates were completed successfully.  Click Finish to close the window.  If you do not receive the green checks, restart the update process to make sure you do not have any problems.

    Live Update Complete screen

  5. After you are done, double click on the shield in the system tray again to make sure the definitions are up to date.  If they are, you are finished installing and updating Symantec AntiVirus Corporate Edition.  If the definitions are not up to date, run the update process again.  If the update still does not take or if you run into any problems during the install process, please contact the ITS Help Desk and we can troubleshoot the problem for you.

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