Graphics Problems with the Citrix Client for Java and Dual Monitors

This article applys to the following Citrix/Virtual Desktop clients:

Issue

When connecting to a Virtual Desktop application using a computer with dual monitors, graphical problems can arise when using the Citrix Client for Java. Most notably:

The cursor is surrounded by a black box approximately 100 X 100 pixels and the cursor itself is transparent.
You get a message about the video mode not being supported:

Cause

This problem is due to a limitation of the Java client. There is no known remedy to fix the Java Client itself.

Solution

If you are using a PC, use the Citrix Web Client. If you are using a Mac, use the Citrix Client for Mac OS X.

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Last Updated: 04/24/2008