Troubleshooting Virtual Desktop Connections
This article applys to the following Citrix/Virtual Desktop clients: 
Troubleshooting Overview
This is a list of common troubleshooting procedures that is not meant to be exhaustive. Virtual Desktop is powered by Citrix Presentation Server 4.5. For Citrix Support, including access to their Knowledge Center and Forums, click here.
This page contains four sections:
- General Virtual Desktop issues that affect all Citrix clients. (click to jump to that section)
- Citrix Client for Java specific issues (click to jump to that section)
- Citrix Web Client issues (click to jump to that section)
- Citrix Client for Mac OS X issues. (click to jump to that section)
The suggested sequence of resources to check are:
- General Virtual Desktop issues
- The section that address issues that are specific to the Citrix client you are using
- Virtual Desktop FAQ
- Contact the ITS Help Desk at 319.384.0770 (on campus: 4-HELP) or via e-mail at its-helpdesk@uiowa.edu
- The Citrix Support website: General Support Page, Knowledge Center, Forums.
General Virtual Desktop Issues
- None yet available: See client-specific sections below.
Citrix Client for Java Specific Issues
Citrix Web Client (PC Users) Specific Issues
Citrix Client for Mac OS X Specific Issues
- None yet available
Return to Virtual Desktop Support Center
Last Updated: 04/24/2008