Troubleshooting Virtual Desktop Connections
This article applies to the following Citrix/Virtual Desktop clients: 
Troubleshooting Overview
This is a list of common troubleshooting procedures that is not meant to be exhaustive. Virtual Desktop is powered by Citrix XenApp 5. For Citrix Support, including access to their Knowledge Center and Forums, click here.
This page contains four sections:
- General Virtual Desktop issues that affect all Citrix clients. (click to jump to that section)
- Citrix Client for Java specific issues (click to jump to that section)
- Citrix XenApp Web Plugin issues (click to jump to that section)
- Citrix Client for Mac OS X issues. (click to jump to that section)
The suggested sequence of resources to check are:
- General Virtual Desktop issues
- The section that address issues that are specific to the Citrix client you are using
- Virtual Desktop FAQ
- Contact the ITS Help Desk at 319.384.4357 (on campus: 4-HELP) or via e-mail at its-helpdesk@uiowa.edu
- The Citrix Support website: General Support Page, Knowledge Center, Forums.
General Virtual Desktop Issues
- The following error message appears when trying to access a program on Virtual Desktop:
The resource you requested is no longer available from the servers or the specified user no longer has access to it.
This error message may indicate you are trying to access a program on Virtual Desktop that is only licensed for on-campus use, such as the Adobe Creative Suite desktop or SPSS. See the available applications page for more information on which applications are available on or off campus through Virtual Desktop.
Citrix Client for Java Specific Issues
Graphics Problems with the Citrix Client for Java and Dual Monitors
Citrix XenApp Web Plugin (PC Users) Specific Issues
Citrix Client for Mac OS X Specific Issues
- None yet available
Return to Virtual Desktop Support Center