Frequently Asked Questions about High-Speed Internet Access in University Apartments
What is the high-speed Internet service for University Apartments?
The University of Iowa has contracted with Mediacom to provide high speed Internet access to the tenants of the University Apartments at Hawkeye Court and Hawkeye Drive. The service makes use of the coax cable that currently carries cable TV signals and which will now also carry the Internet data signal. To accomplish this, the University has installed coax cable and a cable modem in each apartment. Mediacom provides the data service and the University provides your cable TV signal over the coax cable.
How much does the service cost?
There is no additional charge for this service for those tenants living in the University Apartments.
Where is this high-speed Internet service available?
This service is available to tenants in the University Apartments at Hawkeye Court and Hawkeye Drive.
What are the upload and download speeds of the service?
The Internet access speed for the service is 256Kbps upload (when sending traffic to the Internet) and 5Mbps download (when receiving traffic from the Internet).
Who should I call for support with my cable modem service?
Your first call when the cable modem service is not working is typically to Mediacom at the number identified on the Troubleshooting & Help page. Before calling:
- Please follow the trouble shooting steps on the Troubleshooting page.
- Remove any other devices you have installed (such as a wireless router) and reconnect the cable modem as shown in the connection diagram on the Instructions page.
What do I need to connect to the broadband Internet access (cable modem) service?
You will need an Ethernet adapter installed in your computer (most computers come with an adapter installed). You will also need a 10BaseT Ethernet drop cable. One is provided with the modem (see the connection diagram on the Instructions page). If you need a longer drop cable than what was provided, they are commonly available at most consumer electronics stores. (Note: splitters or other connection devices should never be used to connect two or more Ethernet cables.) You can also move the cable modem closer to your computer; however you will need a longer RG-6 coax cable between the existing splitter and the cable modem. Longer coax cables are also available at consumer electronics store.
Where can I get an Ethernet adapter?
If you are purchasing a new PC, you should order it with an Ethernet adapter pre-installed. If you already own a computer that does not have an Ethernet adapter pre-installed, we suggest purchasing a 3Com 10/100 Etherlink adapter. Laptop users can purchase a comparable PCMCIA card. Ethernet adapters are available for purchase through the IMU Bookstore or from a local consumer electronics stores.
Will the cable TV lineup change as a result of the cable modem?
No, the current cable TV channel line-up will not change because of the cable modem or the new data service.
Can I continue to use the dial-up service?
Yes, you can still use the Remote Access dial-up service at this time.
How do I access my AOL, MSN and other accounts?
See the service provider’s web site for information or contact the ITS Help Desk (384-4357).
Where can I get a USB cable?
USB cables are typically available at local consumer electronics stores.
Return to the High-Speed Internet Access in University Apartments Support Center
Last Updated: 04/24/2008