High-Speed Internet Access in University Apartments Support Center

Service Overview

The University of Iowa has contracted with Mediacom to provide high-speed Internet access to the tenants of the University Apartments at Hawkeye Court and Hawkeye Drive. The service makes use of the coax cable that currently carries cable TV signals and which will now also carry the Internet data signal. To accomplish this, the University has installed coax cable and a cable modem in each apartment. Mediacom provides the data service and the University provides your cable TV signal over the coax cable.

This service is intended only to provide access to the Internet and does not include other Mediacom services like online storage or an e-mail box. Tenants should continue to use their University e-mail account and any other non-University e-mail accounts they may have. The cable modems are purchased and owned by the University. Tenants are not allowed to remove the modems. Faulty modems will be replaced by the University. Tenants will be charged for modems replaced because of abuse.