ITS Help Desk Outages (Major outages only) http://helpdesk.its.uiowa.edu/outages/ Listing of University of Iowa Outages en-us Copyright 2005 ITS Help Desk ITC Printing and Print Accounting System http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=394

Start Time: 9/20/2009 6:00:00 PM

End Time:9/20/2009 7:30:00 PM

<strong>Details:</strong> <p>Update:&nbsp; The ITC Printing issue has been resolved.&nbsp;</p> <p>&nbsp;</p> <p>Original Notice:&nbsp; The Help Desk is currently working to resolve an issue with ITC Printing accounts being disabled for some students.&nbsp;</p> Outage Complete 9/20/2009 7:31:50 PM Web Based Applications http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=390

Start Time: 9/17/2009 4:15:00 PM

End Time:9/17/2009 4:45:00 PM

<strong>Details:</strong> <p><strong>Update:</strong> As of 4:45 pm, we have reports that access to all services has been restored.&nbsp; Please contact the ITS Help Desk if you experience any further problems.</p> <p><strong>Original Notice:</strong> We are currently experiencing problems accessing web based services such as:</p> <p>ICON, HRIS,&nbsp;Listserv, ISIS, Elluminate Live and Wiki</p> <p>ITS Support staff are working to resolve this problem as rapidly as possible.&nbsp; We will update this notice as soon as further information is available.</p> Outage Complete 9/17/2009 5:01:39 PM ICON http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=369

Start Time: 8/20/2009

End Time:8/20/2009 9:45:00 AM

<strong>Details:</strong> <p>**UPDATE**&nbsp; ICON service has been restored.</p> <p>ICON is currently experiencing issues and is down.&nbsp; The problem is being worked on now, but we do not have an estimated time of resolution.&nbsp; Updates will be posted as they become available.</p> Outage Complete 8/20/2009 9:58:39 AM IowaPrint03 http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=356

Start Time: 8/7/2009 12:45:00 PM

End Time:8/7/2009 2:00:00 PM

<strong>Details:</strong> <p>ITS will be restarting the IowaPrint03 server at 1:45pm.&nbsp; The server will be down for approximately 10-15 minutes.</p> <p>======</p> <p>Update: Iowaprint03 has been restored. If you continue to experience issues, please contact the Help Desk at 319-384-4357.</p> <p>========</p> <p>We are currently experiencing issues with the Iowaprint03 print server.&nbsp; ITS is working on resolving the issue and capturing diagnostics to try and prevent the issue from reocurring.&nbsp; More information will be posted as it becomes available.&nbsp;</p> Outage Complete 8/7/2009 1:34:51 PM VPN http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=351

Start Time: 8/5/2009 8:00:00 AM

End Time:8/5/2009 9:15:00 AM

<strong>Details:</strong> <p>**UPDATE** VPN issues have been resolved.</p> <p>VPN Issues - No one is able to login.&nbsp; The problem is currently being worked on, but we do not have an estimated time of resolution.&nbsp; Updates will follow as soon as they are available.</p> Outage Complete 8/5/2009 9:09:05 AM IowaPrint03 http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=349

Start Time: 8/3/2009 8:45:00 AM

End Time:8/3/2009 9:15:00 AM

<strong>Details:</strong> <p>Update: ITS has restored iowaprint03 and printing issues should be resolved.&nbsp; If you continue to experience printing issues, please contact the ITS Help Desk at 384-4357.</p> <p>==============</p> <p>We are currently experiencing issues with the Iowaprint03 print server.&nbsp; ITS is working on resolving the issue.&nbsp; More information will be posted as it becomes available.</p> Outage Complete 8/3/2009 9:25:24 AM Hawkmail http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=298

Start Time: 6/17/2009 9:30:00 AM

End Time:6/17/2009 12:00:00 PM

<strong>Details:</strong> <p>**UPDATE** ITS identified a DNS issue and has resolved the problem with Hawkmail access.</p> <p>Original Notice: There is an issue with the client access servers for Exchange that is preventing users from accessing Outlook Web Access (email.uiowa.edu), as well as active sync, POP, IMAP, Entourage&nbsp;and Outlook Anywhere access to Hawkmail. ITS is working on resolving the issue.&nbsp; More information will be posted as it becomes available.</p> Outage Complete 6/17/2009 12:41:05 PM Network Drives http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=261

Start Time: 4/29/2009 8:00:00 AM

End Time:4/29/2009 8:45:00 AM

<strong>Details:</strong> <p><strong>Update:</strong>&nbsp; This service has been restored.&nbsp; Please contact the ITS Help Desk if you have any further problems with this service.</p> <p><strong>Original Notice:</strong>&nbsp; Customers in the College of Liberal Arts and Sciences are currently experiencing problems accessing shared network drives.</p> <p>ITS server support staff are working to resolve this problem.</p> <p>We will update this notice as soon as we have more information.</p> Outage Complete 4/29/2009 9:00:17 AM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=220

Start Time: 2/23/2009 2:00:00 PM

End Time:2/23/2009 2:30:00 PM

<strong>Details:</strong> <p><strong>Update:</strong>&nbsp; Service has been restored and all problems have been resolved with Iowadata04.&nbsp; Please contact the ITS Help Desk if you have any other problems with this service.</p> <p><strong>Original Notice:</strong>&nbsp; We are currently experiencing problems with the data cluster Iowadata04. Customers on this data cluster are having problems accessing resources on the shared network drives.</p> <p>ITS server support staff are working to resolve this problem as rapidly as possible.&nbsp; We will update this notice as soon as more information is available.</p> Outage Complete 2/23/2009 2:40:56 PM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=216

Start Time: 2/18/2009 10:15:00 AM

End Time:2/18/2009 1:30:00 PM

<strong>Details:</strong> <p>Update: The&nbsp;issues impacting the network drives have been resolved. You may need to log off/log back on to reconnect to your drives.&nbsp; If you continue having issues accessing network drives, please contact the ITS Help Desk at 384-4357.</p> <p>======</p> <p>There are currently problems for customers on the Iowadata04 and Iowadata05 clusters accessing network drives.</p> <p>ITS server support staff is working on this issue and we will update this notice as soon as more information is available.</p> Outage Complete 2/18/2009 1:33:46 PM BlackBerry Service (ITSNT759) http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=205

Start Time: 1/30/2009 11:30:00 AM

End Time:1/30/2009 11:45:00 AM

<strong>Details:</strong> <p>ITS server support staff will be rebooting the Blackberry server on Friday, January 30, 2009 at 11:30 to update the antivirus software.</p> <p>This work should take 5 minutes to complete, but 15 minutes is scheduled to cover contingencies.</p> Outage Complete 1/30/2009 11:21:55 AM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=197

Start Time: 1/22/2009 4:00:00 PM

End Time:1/22/2009 5:00:00 PM

<strong>Details:</strong> <p>Update: The issue with the file clusters has been resolved.&nbsp; Please contact the ITS Help Desk at 319-384-4357 if you continue experiencing problems.</p> <p>=====</p> <p>We are currently experiencing problems with two of the ITS supported file clusters - Iowadata04 and Iowadata05.&nbsp; Customers with information stored on network drives are having trouble accessing that information.</p> <p>ITS server support staff is working to isolate and resolve this problem as rapidly as possible.&nbsp; We will update this notice as soon as we have more information.</p> Outage Complete 1/22/2009 5:02:05 PM Hawkmail http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=196

Start Time: 1/22/2009 12:30:00 PM

End Time:1/22/2009 1:15:00 PM

<strong>Details:</strong> <p><strong>Update:&nbsp; </strong>ITS server support staff has fixed this problem and service has been restored.&nbsp; Please contact the ITS Help Desk if you have any other problems with this.</p> <p><strong>Original Notice: </strong>ITS is getting reports from customers that there are problems accessing Hawkmail using Entourage on Apple computers as well as using the Outlook Web Access interface at <a href="http://email.uiowa.edu">http://email.uiowa.edu</a></p> <p>ITS has contacted our server support staff to investigate and resolve this problem and we will post more information as soon as it is available.</p> Outage Complete 1/22/2009 1:16:50 PM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=195

Start Time: 1/20/2009 4:45:00 PM

End Time:1/20/2009 8:15:00 PM

<strong>Details:</strong> <p><strong>Update:&nbsp; </strong>The problem with the Iowa File Clusters Iowadata01, Iowadata02 and Iowadata03 have been resolved.&nbsp; Please contact the ITS Help Desk if you have any further issues.</p> <p><strong>Original Notice: </strong>We are experiencing problems with the Iowadata02 server.</p> <p>ITS server support staff is working to resolve this problem as quickly as possible.</p> <p>We will update this notice as soon as more information is available.</p> Outage Complete 1/20/2009 9:08:49 PM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=194

Start Time: 1/20/2009 3:15:00 PM

End Time:1/20/2009 4:15:00 PM

<strong>Details:</strong> <p><strong>Update:</strong>&nbsp; Service has been restored and all customer should now be able to access their shared drives.&nbsp; Please contact the ITS Help Desk if you experience any further problems.</p> <p><strong>Original Notice:</strong> Customers are&nbsp;experiencing problems accessing shared drive space on Iowadata01, Iowadata02 and Iowadata03.</p> <p>ITS server support staff are working to resolve this problem as rapidly as possible.</p> Outage Complete 1/20/2009 4:25:55 PM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=193

Start Time: 1/20/2009 1:30:00 PM

End Time:1/20/2009 2:15:00 PM

<strong>Details:</strong> <p><strong>Update: </strong>Service has been restored - please contact the ITS Help Desk if you continue to have problems with this service.</p> <p><strong>Previous notices:</strong>&nbsp;&nbsp; The problem is taking longer to repair than initially estimated - we will update this notice as soon as service is restored.</p> <p>There are currently issues with Iowadata01, Iowadata02, and Iowadata03 which are causing issues with customers accessing shared network drives.</p> <p>ITS Server Support staff is working on the problem and expect to have service restored by 1:45</p> Outage Complete 1/20/2009 3:32:13 PM IowaPrint03 http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=187

Start Time: 1/13/2009 8:00:00 AM

End Time:1/13/2009 3:30:00 PM

<strong>Details:</strong> <p><strong>Update:</strong>&nbsp; This problem has been resolved and all service has been restored. If you have any other questions or issues, please contact the ITS Help Desk.</p> <p><strong>Original Notice: </strong>There are some printing problems on campus this morning due to some patches that were applied overnight to one of the new print servers, IowaPrint03.&nbsp;</p> <p>ITS Support staff is working to resolve the problem and we will update this notice as soon as the problem is resolved.</p> Outage Complete 1/13/2009 3:46:16 PM Enterprise File Shares http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=168

Start Time: 12/17/2008 9:45:00 AM

End Time:12/17/2008 10:15:00 AM

<strong>Details:</strong> <p><strong>Update: </strong>This problem has been resolved.&nbsp; Please contact the ITS Help Desk if you continue to experience problems with this service.</p> <p><strong>Original Notice:</strong>There are currently problems with Iowadata04 which provides shared drive service to several departments on campus.</p> <p>ITS server support staff are working to resolve this problem as rapidly as possible. We will update this notice once the problem is resolved.</p> Outage Complete 12/17/2008 10:28:56 AM Hawkmail http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=137

Start Time: 10/31/2008 8:00:00 AM

End Time:10/31/2008 8:30:00 AM

<strong>Details:</strong> <p>Update: The issue with Exchange has been resolved. If you continue having problems accessing the Exchange server (Outlook or Hawkmail), please contact the ITS Help Desk at 384-4357.<br /><br />========<br />Customers across campus are experiencing problems logging on to Exchange, both Outlook and other email clients, as well as the&nbsp;Hawkmail web site. ITS is working to resolve the issue. More information will be provided as soon as it is available.</p> Outage Complete 10/31/2008 8:32:09 AM ITC Print Accounting System http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=126

Start Time: 10/20/2008 3:30:00 PM

End Time:10/20/2008 3:45:00 PM

<strong>Details:</strong> <p><strong>Update:</strong>&nbsp; This problem has been resolved and service has been restored.&nbsp; Please contact the ITS Help Desk if you experience any further problems with this service.</p> <p><strong>Previous notice:</strong>&nbsp; There are currently problems with the ITC Print Accounting System.</p> <p>ITS Support Staff are working to resolve this issue and restore service as soon as possible.</p> Outage Complete 10/20/2008 3:50:20 PM