ITS Help Desk Alerts (Major outages only) http://helpdesk.its.uiowa.edu/alerts/ Listing of University of Iowa Alerts en-us Copyright 2005 ITS Help Desk Campus Network http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=1400

Start Time: 10/16/2012 8:00:00 AM

End Time:10/16/2012 9:45:00 AM

<strong>Details:</strong> <p><strong>Update&nbsp;9:30AM:</strong> ITS has resolved the campus network issues and will continue to monitor the situation to prevent additional outages.&nbsp; If you are still experiencing network problems, restart your machine. If the issues persist, contact the ITS Help Desk at 319-384-4357.</p> <p>===========</p> <p>ITS is aware of network issues on campus and we are working to resolve them as quickly as possible.&nbsp; More information will be posted as soon as it&nbsp;becomes available.</p> Known Issue Complete 10/16/2012 9:30:49 AM ICON http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=1340

Start Time: 9/12/2012 10:45:00 AM

End Time:9/12/2012 5:00:00 PM

<strong>Details:</strong> <p>***Update***</p> <p>The database issues with ICON have been resolved, and you should now be able to log in and use the system.<br /><br />Some users may not be enrolled in all of their courses. ITS is working on restoring these missing enrollments. If you are missing access to a course, check ICON tomorrow.</p> <p>Contact the ITS Help Desk at its-helpdesk@uiowa.edu or http://helpdesk.its.uiowa.edu/contact/ if you encounter trouble using ICON.<br /><br />-----------------------------------------------------------------------------------<br /><br />We are currently experiencing problems with ICON. Due to the severity of the problem, ICON will be unavailable for several hours today.</p> <p>Once the problems have been resolved and ICON is once again available, you will be able to login and use ICON again.</p> Outage Complete 9/12/2012 5:07:48 PM ICON http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=1146

Start Time: 4/27/2012

End Time:4/27/2012 10:00:00 AM

<strong>Details:</strong> <p><strong>UPDATE:&nbsp; </strong>ICON is back up and working.&nbsp; Thank you for your patiences!</p> <p>************************************************************</p> <p>&nbsp;</p> <p>ICON is currently experiencing extensive issues.&nbsp; ITS is working on researching and resolving the problem, but no estimated time of resolution is currently available.</p> <p>Please check back often as updates will be posted as soon as they become available.</p> Outage Complete 4/27/2012 10:14:35 AM UICapture/Panopto http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=1123

Start Time: 3/20/2012 2:15:00 PM

End Time:3/20/2012 3:15:00 PM

<strong>Details:</strong> <p><strong>Update:&nbsp; </strong>The problems with the UICapture service have been resolved.</p> <p>Please contact the ITS Help Desk if you experience any further issues with this service.</p> <p><strong>Original Notice:</strong>&nbsp; The UICapture service is currently experiencing problems with processing and editing.&nbsp; Sessions can still be recorded.</p> <p>ITS support staff are working with our service provider to resolve this problem as quickly as possible.&nbsp; We will update this notice as soon as more information is available.</p> Outage Complete 3/20/2012 3:16:36 PM UI Capture http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=1080

Start Time: 1/27/2012 10:30:00 AM

End Time:1/27/2012 11:30:00 AM

<strong>Details:</strong> <p><strong>Update:</strong>&nbsp;The performance issues with UI Capture have been resolved.&nbsp; Recordings that were made during the down time should begin to process normally. Please contact the ITS Help Desk if you experience any additional issues with this service.</p> <p><strong>Original Notice: </strong>We are currently experiencing performance issues with the UI Capture service. Our support staff are working to resolve this issue as quickly as possible.</p> <p>We will post an update once further information is available.</p> Outage Complete 1/27/2012 11:26:00 AM BlackBerry Enterprise Server http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=995

Start Time: 10/11/2011 10:30:00 PM

End Time:10/13/2011 9:45:00 AM

<strong>Details:</strong> <p><strong>UPDATE:</strong>&nbsp; RIM has reported that the Blackberry Services has been restored.</p> <p>*************************************************************&nbsp;</p> <p>&nbsp;</p> <p>RIM, the company that makes Blackberry phones,&nbsp;has had a major issue in their network which may impact BES users.</p> <p>Service Affected:&nbsp; SMPP, SNPP, BIS, Relay/SRP</p> <p>Area Affected: National</p> <p>RIM has advised 50% of our subscribers roaming and nationally may experience delays in sending or receiving messages, acquiring and sending PIN's, Internet browsing and Instant Messaging.&nbsp; BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure causing delays in email retrieval as well.&nbsp; Integrate third-party email accounts are also impacted.&nbsp; RIM is currently investigating and working to resolve these delays.&nbsp; No estimated time for repair is available at this time.</p> Outage Complete 10/13/2011 9:54:09 AM ITC Printing http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=958

Start Time: 8/22/2011 1:00:00 PM

End Time:8/22/2011 4:00:00 PM

<strong>Details:</strong> <p><strong>Update:</strong></p> <p>The problem with ITC Printing has been resolved.&nbsp; Please restart your computer to reconnect to the printers.&nbsp; Do not use the connect to printer icon on the desktop - ITS support team is working to fix some ongoing problems with this service.</p> <p>Please contact the ITS Help Desk if you continue to experience problems with printing in the ITCs.</p> <p><strong>Original Notice:&nbsp; </strong>We are currently experiencing a problem with ITC Printing.</p> <p>ITS support staff are working to resolve this problem as soon as possible.</p> <p>We will update this notice as soon as more information is available.</p> Outage Complete 8/22/2011 5:51:38 PM Hawkmail http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=957

Start Time: 8/18/2011 4:45:00 PM

End Time:8/18/2011 6:15:00 PM

<strong>Details:</strong> <p>*UPDATE*<br /><br />The issues with the Hawkmail email service have been resolved. &nbsp;Please contact the ITS Help Desk at (319)384-4357 if you have any questions or issues.</p> <p>------</p> <p>We are currently experiencing issues with the Hawkmail email service.&nbsp; Some users are not able to access their mailboxes.</p> <p>ITS Support staff&nbsp;are working to resolve this issue as rapidly as possible.</p> <p>We will update this notification as soon as more information is available.</p> Known Issue Complete 8/18/2011 6:23:09 PM Campus Network http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=890

Start Time: 5/5/2011 2:00:00 PM

End Time:5/5/2011 3:00:00 PM

<strong>Details:</strong> <p><strong>Update:&nbsp; </strong>Connectivity to off campus sites has been re-established.</p> <p>Investigation continues to discover the reason for the outage.</p> <p>Please contact the ITS Help Desk if you experience any problems with this service.</p> <p><strong>Original Notice:&nbsp; </strong>There is currently an issue with connectivity to off campus sites.&nbsp; Some sites are responding, some are responding slowly if at all.</p> <p>ITS is aware of the issue and is working to resolve it.&nbsp; There is currently not an estimated time for resolution of this problem.</p> Outage Complete 5/5/2011 3:41:23 PM Xythos http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=765

Start Time: 12/10/2010 1:00:00 PM

End Time:12/10/2010 1:15:00 PM

<strong>Details:</strong> <p><strong>Update:</strong></p> <p>Xythos is back up and available for use.&nbsp; Please contact the ITS Help Desk if you experience any problems with this service.</p> <p><strong>Original Post:</strong></p> <p>We are currently experiencing problems with&nbsp;Xythos.&nbsp; ITS support staff are working to resolve the problem as rapidly as possible and are expecting to have the service working in about an hour.&nbsp; We will update this notice as soon as more information is available.</p> Outage Complete 12/10/2010 1:19:14 PM Multiple IT Services http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=585

Start Time: 6/8/2010 4:00:00 PM

End Time:6/8/2010 5:00:00 PM

<strong>Details:</strong> <p>Update: The issues impacting IT services have subsided.&nbsp; ITS is continuing to monitor services and is working to determine the cause of the problems.&nbsp; If you experience issues with ITS services, contact the ITS Help Desk at 384-4357.</p> <p>==============</p> <p>Clarification:&nbsp;The issue is impacting multiple IT services (email, web applications, etc.) but is not a network outage.&nbsp;</p> <p>We are currently experiencing wide-spread connectivity issues which are impacting access to many key services on campus.</p> <p>ITS support staff are working to diagnose and resolve these issues as rapidly as possible and we will update this notice as soon as more information is available.</p> Outage Complete 6/8/2010 4:56:52 PM Exchange http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=551

Start Time: 4/22/2010 8:00:00 AM

End Time:4/22/2010 9:00:00 AM

<strong>Details:</strong> <p><strong>Update:</strong></p> <p>This problem has been resolved and service has been restored - customers are now able to send and receive email using Entourage.</p> <p>Please contact the ITS Help Desk if you encounter any further issues with this service.</p> <p><strong>Original Notice:</strong> ITS has received problem reports from customers using the Entourage email program this&nbsp;morning. There are currently issues with the program connecting to the University Exchange server to send and receive email messages.</p> <p>ITS support staff are working to resolve this problem as rapidly as possible.</p> <p>We will update this notice as soon as more information is available.</p> Outage Complete 4/22/2010 9:08:41 AM VPN http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=454

Start Time: 12/9/2009 8:45:00 AM

End Time:12/9/2009 10:15:00 AM

<strong>Details:</strong> <p>Update (10:05am): ITS has resolved the issue with the VPN service.&nbsp; A limited number of licenses were available this morning, despite a previous licensing update to upgrade to the maximum amount of simultaneous connections. Contact the ITS Help Desk at 384-4357 if you continue to experience issues logging in.</p> <p>=====================</p> <p>ITS is aware that the&nbsp;VPN service, both the Cisco AnyConnect client and the&nbsp;vpn.uiowa.edu&nbsp;web site, are&nbsp;not allowing customers to log in at this time.&nbsp; We are investigating the issue and will post more information as it becomes available.</p> Outage Complete 12/9/2009 10:05:14 AM ITS SQL Server http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=449

Start Time: 12/3/2009 10:00:00 AM

End Time:12/3/2009 11:00:00 AM

<strong>Details:</strong> <p><strong>Update:</strong>&nbsp;</p> <p>ITS support staff have found and fixed the problems with this service.&nbsp; Please contact the ITS Help Desk if you experience any further issues.</p> <p><strong>Original Notice:</strong></p> <p>There are currently problems with the ITS SQL Server which is impacting applications on the server such as ITC Printing, ITC Laptop Checkout, and other hosted services.</p> <p>ITS support staff are working to resolve this problem as rapidly as possible.&nbsp; We will update this notice as soon as more information is available.</p> Outage Complete 12/3/2009 11:07:55 AM ITC Printing http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=443

Start Time: 11/30/2009 8:00:00 AM

End Time:11/30/2009 9:00:00 AM

<strong>Details:</strong> <p>Issues with ITC printing and the print release stations have been resolved.&nbsp; Please contact the ITS Help Desk if you continue to experience problems (319-384-4357).</p> <p>===========</p> <p>ITS has recieved multiple reports of printer and print release issues in the ITC computer labs on campus.&nbsp; We are working to resolve this issue and will post more information as it becomes available.</p> Outage Complete 11/30/2009 8:58:09 AM ITC Printing and Print Accounting System http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=394

Start Time: 9/20/2009 6:00:00 PM

End Time:9/20/2009 7:30:00 PM

<strong>Details:</strong> <p>Update:&nbsp; The ITC Printing issue has been resolved.&nbsp;</p> <p>&nbsp;</p> <p>Original Notice:&nbsp; The Help Desk is currently working to resolve an issue with ITC Printing accounts being disabled for some students.&nbsp;</p> Outage Complete 9/20/2009 7:31:50 PM Web Based Applications http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=390

Start Time: 9/17/2009 4:15:00 PM

End Time:9/17/2009 4:45:00 PM

<strong>Details:</strong> <p><strong>Update:</strong> As of 4:45 pm, we have reports that access to all services has been restored.&nbsp; Please contact the ITS Help Desk if you experience any further problems.</p> <p><strong>Original Notice:</strong> We are currently experiencing problems accessing web based services such as:</p> <p>ICON, HRIS,&nbsp;Listserv, ISIS, Elluminate Live and Wiki</p> <p>ITS Support staff are working to resolve this problem as rapidly as possible.&nbsp; We will update this notice as soon as further information is available.</p> Outage Complete 9/17/2009 5:01:39 PM ICON http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=369

Start Time: 8/20/2009

End Time:8/20/2009 9:45:00 AM

<strong>Details:</strong> <p>**UPDATE**&nbsp; ICON service has been restored.</p> <p>ICON is currently experiencing issues and is down.&nbsp; The problem is being worked on now, but we do not have an estimated time of resolution.&nbsp; Updates will be posted as they become available.</p> Outage Complete 8/20/2009 9:58:39 AM IowaPrint03 http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=356

Start Time: 8/7/2009 12:45:00 PM

End Time:8/7/2009 2:00:00 PM

<strong>Details:</strong> <p>ITS will be restarting the IowaPrint03 server at 1:45pm.&nbsp; The server will be down for approximately 10-15 minutes.</p> <p>======</p> <p>Update: Iowaprint03 has been restored. If you continue to experience issues, please contact the Help Desk at 319-384-4357.</p> <p>========</p> <p>We are currently experiencing issues with the Iowaprint03 print server.&nbsp; ITS is working on resolving the issue and capturing diagnostics to try and prevent the issue from reocurring.&nbsp; More information will be posted as it becomes available.&nbsp;</p> Outage Complete 8/7/2009 1:34:51 PM VPN http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=351

Start Time: 8/5/2009 8:00:00 AM

End Time:8/5/2009 9:15:00 AM

<strong>Details:</strong> <p>**UPDATE** VPN issues have been resolved.</p> <p>VPN Issues - No one is able to login.&nbsp; The problem is currently being worked on, but we do not have an estimated time of resolution.&nbsp; Updates will follow as soon as they are available.</p> Outage Complete 8/5/2009 9:09:05 AM