ITS Help Desk Outages (All alerts) http://helpdesk.its.uiowa.edu/outages/ Listing of University of Iowa Outages en-us Copyright 2005 ITS Help Desk ITC http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=440

Start Time: 11/19/2009 7:00:00 AM

End Time:11/19/2009 7:30:00 AM

<strong>Details:</strong> <p>ITS has scheduled a network maintenance window for the Quad ITC on Thursday, November 19, 2009 from 7:00 AM to 7:30 AM.</p> <p>This work is required to reboot a network device.</p> <p>The expected duration for the outage is 5 minutes, however 30 minutes is requested to cover contingencies.&nbsp; Network connectivity from the Quad ITC to the campus network, as well as the Internet will be disrupted during the outage.</p> Outage Complete 11/18/2009 1:12:17 PM BBE - Biology Building East http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=439

Start Time: 11/19/2009 7:00:00 AM

End Time:11/19/2009 7:30:00 AM

<strong>Details:</strong> <p>ITS has scheduled a network maintenance window for the Biology Building East on Thursday, November 19, 2009 from 7:00 AM to 7:30 AM.</p> <p>This work is required to reboot a network device.</p> <p>The expected duration for the outage is 5 minutes, however 30 minutes is requested to cover contingencies.&nbsp; Network connectivity from Biology Building East to the campus network, as well as the Internet will be disrupted during the outage.</p> <p>NOTE:&nbsp; This is only a PARTIAL outage, the following rooms will be affected.</p> Network Maintenance Complete 11/18/2009 10:34:51 AM NAS http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=438

Start Time: 11/19/2009 6:00:00 AM

End Time:11/19/2009 6:30:00 AM

<strong>Details:</strong> <p>ITS will be performing an upgrade to the NAS OS on Thursday, November 19, 2009 from 6:00 AM to 6:30 AM.</p> <p>During this time, there will be no access to shared or home directories.&nbsp;</p> Server Maintenance Complete 11/18/2009 10:32:02 AM NAMS http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=437

Start Time: 11/18/2009 7:45:00 AM

End Time:11/18/2009 8:30:00 AM

<strong>Details:</strong> <p class="MsoNormal" style="margin: 0in 0in 0pt;"> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes;">Update: NAMS access has been restored.&nbsp; If you experience further issues, contact the ITS Help Desk (4-4357).</span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes;">==========</span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes;">NAMS is having problems again this morning.&nbsp; ITS is working to resolve the issue.&nbsp; More information will be posted to this issue as it becomes available.</span></p> </p> Known Issue Complete 11/18/2009 8:32:24 AM NAMS http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=436

Start Time: 11/17/2009 7:30:00 AM

End Time:11/17/2009 9:00:00 AM

<strong>Details:</strong> <p><strong>UPDATE:&nbsp; </strong>NAMS is back up and working</p> <p><strong>UPDATE:&nbsp; </strong>Job that abended last night that held the NAMS file is currently running right now.&nbsp; ITS reports that hopefully NAMS files will be available around 9:00 AM.</p> <p class="MsoNormal" style="margin: 0in 0in 0pt;">&nbsp;</p> <p>NAMS seems to be having some issues this morning.&nbsp; ITS is currently working to resolve this as soon as they can.</p> <p> <p>We will keep this known issue updated as information is given to us.</p> </p> Known Issue Complete 11/17/2009 9:02:50 AM Building Network Maintenance http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=435

Start Time: 11/23/2009 6:00:00 AM

End Time:11/23/2009 8:00:00 AM

<strong>Details:</strong> <p>ITS has scheduled a network maintenance window for each of the buildings listed below.&nbsp; The maintenance activity will occur on Monday, November 23, from 6:00am to 8:00am.</p> <p>This work is required to move network connectivity to the building.</p> <p>The expected duration for the outage is 60 minutes, however a two hour window is requested to cover contingencies.&nbsp; Network connectivity from the buildings listed below to the campus network, as well as the Internet will be disrupted during the outage.</p> <p>Building List:</p> <p>LIB, Main Library<br />LC, Lindquist Center<br />JH, Jessup Hall<br />VAN, Van Allen Hall<br />MLH, MacLean Hall<br />SCSB, South Capitol Services Building<br />BSL, Biological Sciences Building<br />UCC, University Capitol Centre<br />PH, Phillips Hall<br />USB, University Services Building<br />BB, Biology Building<br />MBSB, Mossman Business Services Building <br />CLSB, Clinton Street Services Building <br />MSG, Madison Street Garage <br />PP, Power Plant <br />WP, Water Plant <br />CC, Communications Center <br />CMF, Cambus Maintenance Facility <br />SH, Schaeffer Hall <br />EPB, English-Philosophy Building <br />MP, Motor Pool <br />AJB, Adler Journalism and Mass Communication Building <br />MSSB, Madison Street Services Building <br />BBE, Biology Building East <br />BCSB, Becker Communications Studies Building <br />CSM5, Clinton Street Music 375 <br />SC, Seamans Center</p> Network Maintenance Planned 11/16/2009 10:25:28 AM UCC - University Capitol Centre http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=434

Start Time: 11/19/2009 6:30:00 AM

End Time:11/19/2009 7:30:00 AM

<strong>Details:</strong> <p>ITS has scheduled a network maintenance window for the University Capitol Centre on Thursday, November 19, from 7:00am to 8:00am.</p> <p>This work is required to move network connectivity to the building.</p> <p>The expected duration for the outage is only 30 minutes, however an hour is requested to cover contingencies.&nbsp; Network connectivity from University Capitol Centre to the campus network, as well as the Internet will be disrupted during the outage.</p> Network Maintenance Complete 11/16/2009 10:20:59 AM MTF - Multi-Tenant Facility http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=433

Start Time: 11/15/2009 8:00:00 AM

End Time:11/15/2009 10:00:00 AM

<strong>Details:</strong> <p>ITS will be performing network maintenance on the wireless network at the Multi-Tenant Facility on November 15th from 8:00 AM until 10:00 AM.</p> <p>During this time the wireless network at Multi-Tenant Facility will be unavailable for short periods of time.</p> <p>This maintenance is necessary to facilitate wireless network expansion.</p> Network Maintenance Complete 11/13/2009 10:10:54 AM Building Network http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=432

Start Time: 11/18/2009 6:00:00 AM

End Time:11/18/2009 8:00:00 AM

<strong>Details:</strong> <p>ITS will be performing maintenance on network equipment pertaining to the buildings listed below on Wednesday, November 18th, from 6:00 AM until 8:00 AM.</p> <p>The expected duration for the outage is 10-20 minutes per site, however the full 2 hours is requested to cover contingencies.&nbsp; Network connectivity from these sites to the campus network, as well as the Internet will be disrupted during the outage.</p> <p>Schaeffer Hall<br />Pomerantz Center<br />Studio Arts<br />Hillcrest ITC<br />Quadrangle ITC</p> Outage Complete 11/12/2009 7:46:44 AM Solimar http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=431

Start Time: 11/11/2009 9:30:00 AM

End Time:11/11/2009 12:45:00 PM

<strong>Details:</strong> <p><strong>UPDATE:</strong>&nbsp; Solimar is back up and working at 12:45pm.&nbsp; Print outs should be coming through now.</p> <p>Solimar is currently experiencing some problems right now but ITS is working to resolve this as quickly as possible.</p> <p>This will affect printing to some of the remote printers on campus.</p> Outage Complete 11/11/2009 12:51:56 PM Groupshare and Ohana http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=429

Start Time: 11/12/2009 7:00:00 AM

End Time:11/12/2009 8:00:00 AM

<strong>Details:</strong> <p>Groupshare and Ohana will be undergoing maintenance on Thursday, November 12, 2009 from 7:00 AM to 8:00 AM.</p> <p>The services will remain available during the maintenance, however, users may notice some performance degradation.</p> Planned Maintenance Complete 11/11/2009 9:27:42 AM Master Calendar http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=424

Start Time: 11/10/2009 8:30:00 AM

End Time:11/10/2009 9:30:00 AM

<strong>Details:</strong> <p><strong><span style="text-decoration: underline;">UPDATE:&nbsp; </span></strong>Upgrade has been complete</p> <p>&nbsp;</p> <p>ITS will be upgrading The Master Calendar to a new version of software on Tuesday, November 10, 2009 from 8:30 AM to 10:00 AM.</p> <p>Users will be unable to access the Master Calendar at <a href="http://calendar.uiowa.edu">http://calendar.uiowa.edu</a>. The web server ITSNT845 and the database IOWASQL101 will be down.</p> Planned Outage Complete 11/10/2009 9:40:02 AM Virtual Desktop http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=365

Start Time: 8/14/2009 12:00:00 PM

End Time:11/9/2009 5:00:00 PM

<strong>Details:</strong> <p><strong>Update 8/27/2009:</strong></p> <p>For legacy access to Virtual Desktop&nbsp;using a&nbsp;HealthCareID, see&nbsp;<a href="https://virtualdesktop.uiowa.edu/Citrix/Healthcare">https://virtualdesktop.uiowa.edu/Citrix/Healthcare</a>.&nbsp; The legacy access is a tactical solution at this point in time for Healthcare users who require access to Healthcare file stores while accessing applications via Virtual Desktop.&nbsp; Healthcare users who do not require access to Healthcare file stores while using applications via Virtual Desktop should access the main Virtual Desktop page (<a href="http://virtualdesktop.uiowa.edu">http://virtualdesktop.uiowa.edu</a>) and log in with their HawkID and password.</p> <p><strong>Update 8/20/2009:</strong></p> <p>Healthcare users of Virtual Desktop should use their HawkID and password to access Virtual Desktop.&nbsp; Virtual Desktop will map to their Iowa domain home drive for file storage.&nbsp; Any files on their Healthcare domain home or shared drive can be moved over to their Iowa domain file space for access via Virtual Desktop.&nbsp;Until departmental shared drive issues are resolved, there is a legacy Virtual Desktop link for Healthcare users temporarily available on the Virtual Desktop web site.</p> <p>=======</p> <p>UI Healthcare users are able to log in to Virtual Desktop but are temporarily not able to access to their home and departmental drives.&nbsp;ITS is&nbsp;working on the issue.</p> Known Issue Complete 11/9/2009 4:48:32 PM Entourage 2008 http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=366

Start Time: 8/17/2009 11:00:00 AM

End Time:11/9/2009 4:00:00 PM

<strong>Details:</strong> <p>Currently if you install Office 2008/Entourage, Web Services Edition, you will no longer be able to access public folders from Entourage.</p> <p>However, there is a temporary workaround by going to:&nbsp; <a href="https://email.uiowa.edu/public">https://email.uiowa.edu/public</a></p> <p>ITS is coordinating with HCIS to resolve this.</p> Known Issue Complete 11/9/2009 4:19:41 PM MEB - Medical Education Building http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=428

Start Time: 11/10/2009 7:00:00 AM

End Time:11/10/2009 7:30:00 AM

<strong>Details:</strong> <p>ITS has scheduled a network maintenance window for the Medical Education Building on Tuesday, November 10, 2009 from 7:00 AM to 7:30 AM.</p> <p>This work is required to install network equipment in the building for wireless expansion.</p> <p>The expected duration for the outage is 10 minutes, however the full 30 minutes is requested to cover contingencies.&nbsp; Network connectivity from MEB to the campus network, as well as the Internet will be disrupted during the outage.</p> Network Maintenance Complete 11/6/2009 9:18:28 AM Shibboleth Identity Provider http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=427

Start Time: 11/10/2009 7:00:00 AM

End Time:11/10/2009 8:00:00 AM

<strong>Details:</strong> <p>ITS will be upgrading the Shibboleth Identity Provider software that provides federated login support for several web applications on Tuesday, November 10, 2009 from 7:00 AM to 8:00 AM.</p> <p>The service will remain up during this time, but users who access the applications listed below during the maintenance window may experience issues with login, requiring them to re-login to a federated application, or possibly delete a browser cookie with the name "_idp_session".&nbsp;</p> <p>We expect the work to take approximately a half hour but have scheduled a full hour for contingencies.</p> <p>The following applications will be affected:<br />CICme<br />Microsoft DreamSpark<br />IndianaCTSI<br />NIH CTSA Wiki Service</p> <p>See the following ITS Support page for more information about Shibboleth:<br /><a href="http://its.uiowa.edu/apps2/support/shibboleth">http://its.uiowa.edu/apps2/support/shibboleth</a></p> <p>&nbsp;</p> Planned Outage Complete 11/6/2009 9:13:17 AM Building Network Maintenance http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=426

Start Time: 11/12/2009 6:00:00 AM

End Time:11/12/2009 8:00:00 AM

<strong>Details:</strong> <p>ITS will be performing maintenance on network equipment pertaining to the buildings listed below on Thursday, November 12th, from 6:00 AM until 8:00 AM.</p> <p>The expected duration for the outage is 10-20 minutes per site, however the full 2 hours is requested to cover contingencies.&nbsp; Network connectivity from these sites to the campus network, as well as the Internet will be disrupted during the outage.</p> <p>Power Plant<br />Water Plant<br />Biology Building<br />Biology Building East<br />Biological Sciences Library<br />South Capitol Services Building<br />Women&rsquo;s Resource and Action Center</p> Network Maintenance Complete 11/5/2009 2:58:31 PM SharePoint 2007 http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=425

Start Time: 11/9/2009 7:00:00 AM

End Time:11/9/2009 7:30:00 AM

<strong>Details:</strong> <p>ITS will be taking down Sharepoint 2007&nbsp;on Monday, November 9, 2009 from 7:00 AM to 7:30 AM to patch the SQL Server.</p> Server Maintenance Complete 11/3/2009 11:16:55 AM Building Network Maintenance http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=423

Start Time: 11/4/2009 6:30:00 AM

End Time:11/4/2009 8:00:00 AM

<strong>Details:</strong> <p>ITS will be performing maintenance on network equipment pertaining to the buildings listed below on Wednesday, November 4, 2009 from 6:30 AM to 8:00 AM.</p> <p>The expected duration for the outage is 10-20 minutes per site, however the full 90 minutes is requested to cover contingencies.&nbsp; Network connectivity from these sites to the campus network, as well as the Internet will be disrupted during the outage.</p> <p>Seashore Hall<br />Becker Communication Studies Building<br />Cambus Maintenance Facility<br />Clinton Street Music 375<br />Clinton Street Building<br />Communications Center<br />Currier ITC</p> Network Maintenance Complete 10/28/2009 1:56:18 PM ITSNT857 (SQL Server for OEH) http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=422

Start Time: 10/26/2009 10:00:00 PM

End Time:10/26/2009 10:30:00 PM

<strong>Details:</strong> <p>ITS has scheduled a maintenance for ITSNT857 (SQL Server for OEH) tonight, Monday, October 26, 2009 from 10:00 PM to 10:30 PM.</p> Server Maintenance Complete 10/26/2009 2:21:53 PM