ITS Help Desk Outages http://helpdesk.its.uiowa.edu/outages/ Listing of University of Iowa Outages en-us Copyright 2005 ITS Help Desk Directory http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=50

Start Time: 5/14/2008 3:00:00 PM

End Time:5/14/2008 3:15:00 PM

<strong>Details:</strong> <p>Update: The Directory issues on the UI home page have been resolved.</p> <p>The UI Directory (Phonebook/E-mail lookup) on the University home page (<a href="http://www.uiowa.edu">http://www.uiowa.edu</a>) is currently unavailable.&nbsp; ITS is working to have the issue resolved as soon as possible.</p> Outage Complete 5/14/2008 3:16:42 PM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=49

Start Time: 5/10/2008 5:15:00 PM

End Time:5/10/2008 6:15:00 PM

<strong>Details:</strong> <p>ITS will be moving cluster resources to finalize subnet consolidation on Saturday, May 10, 2008 from 5:15 PM to 6:15 PM.&nbsp; The following groups will be affected:</p> <p>IOWADATA01, IOWADATA02, IOWADATA03, IOWADATA04, IOWADATA05, IOWADATA06, IOWADATA07, IOWADATA08 and IOWADATA09</p> <p>Cluster resources may be unavailable while data groups are moving between nodes.&nbsp; No share should be offline for more than 10 minutes at a time.</p> Outage Complete 5/9/2008 3:43:14 PM Exchange http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=48

Start Time: 5/9/2008 10:00:00 PM

End Time:5/9/2008 10:30:00 PM

<strong>Details:</strong> <p>ITS will be performing maintenance on the Exchange server tonight from 10:00 PM to 10:30 PM.&nbsp; During this time, connections to the Exchange server may be intermittent.</p> Server Maintenance Complete 5/9/2008 3:30:39 PM PHAR - Pharmacy Building http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=47

Start Time: 5/13/2008 7:00:00 AM

End Time:5/13/2008 8:00:00 AM

<strong>Details:</strong> <p>ITS has scheduled a network maintenance for the Pharmacy Building on Tuesday, May 13, 2008 from 7:00 AM to 8:00 AM.</p> <p>This is necessary to upgrade a network component for performance.</p> <p>Only a few dozen connections in the building are affected.&nbsp; Wireless service in select areas will also be unavailable during the outage, which is scheduled for an hour but expected to take less time.</p> Network Maintenance Complete 5/8/2008 2:36:19 PM Jobs@uiowa http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=46

Start Time: 5/8/2008 10:00:00 AM

End Time:5/8/2008 2:00:00 PM

<strong>Details:</strong> <p><strong>UPDATE:&nbsp; </strong><a href="mailto:Jobs@uiowa.edu"><strong>Jobs@uiowa.edu</strong></a><strong> </strong>has been fixed and is working now.&nbsp; Thank you for your patience.</p> <p><a href="mailto:Jobs@uiowa.edu">Jobs@uiowa.edu</a> is experiencing some issues when trying to log in using the HawkID Login tab.&nbsp; Gives you the error that your username and/or password is invalid.</p> <p>HR is working to resolve this.&nbsp;</p> Known Issue Complete 5/8/2008 1:58:27 PM DWPROD-Data Warehouse http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=44

Start Time: 5/11/2008 8:30:00 AM

End Time:5/11/2008 11:30:00 AM

<strong>Details:</strong> <p>ITS will be upgrading the University Data Warehouse Oracle (dwprod)&nbsp;9i to 10g this Sunday, May 11, 2008 from&nbsp; 8:30 AM - 11:30 AM.</p> <p>If you are an End User of the University Data Warehouse, via web services such as HR Self Service, GL DSS, Admissions Reports or CumComp, you do NOT need to do anything, except to be aware that these services will be unavailable during this time.</p> <p>If you are unsure of the impact, you likely do NOT need to do anything.</p> Outage Complete 5/6/2008 12:12:45 PM Lindquist Server Maintenance http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=43

Start Time: 5/23/2008 8:00:00 AM

End Time:5/23/2008 5:00:00 PM

<strong>Details:</strong> <p>ITS will be moving servers in the Lindquist Data&nbsp;Center on Friday, May 23, 2008 from 8:00 AM to 5:00 PM.&nbsp;</p> <p>Services delivered from these servers will be off-line during the move.&nbsp; ITS has reviewed the service and think we have either redundant services or the service is a low impact to campus for this time.</p> <p>ITS will take all the effort to ensure the minimal down time for the services.&nbsp;&nbsp; Depending on the service in question, we believe:&nbsp;</p> <ul> <li>the service is covered by redundant systems in other locations</li> <li>the service can suffer a daytime outage</li> <li>the service will require advance preparations</li> </ul> Server Maintenance Planned 5/5/2008 4:07:16 PM All servers on the 128.255.40.xx network http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=42

Start Time: 5/8/2008 8:00:00 AM

End Time:5/8/2008 12:00:00 PM

<strong>Details:</strong> <p>ITS is expanding the subnet for machines with 128.255.40.xx address.&nbsp; We will be changing TCP/IP configuration slightly.&nbsp; There should not be a distrution in service.</p> Server Maintenance Complete 5/5/2008 3:59:26 PM Anixis Password Reset (ITSNT709) http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=41

Start Time: 5/21/2008 10:00:00 AM

End Time:5/21/2008 10:30:00 AM

<strong>Details:</strong> <p>ITS has scheduled a maintenance on ITSNT709 (Anixis Password Reset) on Wednesday, May 21, 2008 from 10:00 AM to 10:30 AM.</p> Outage Planned 5/5/2008 11:51:11 AM Wireless http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=38

Start Time: 4/24/2008

End Time:4/29/2008 8:00:00 AM

<strong>Details:</strong> <p>Intel 3945 Wireless cards are turning off about 20 minutes after associating with our wireless access points.&nbsp; The&nbsp;laptop needs to be rebooted before it can connect to the access point again.&nbsp; The problem seems to be related to Intel's driver for this specific card and and the software that the access point uses.</p> <p>ITS is working on the issue with the vendor of the access points.</p> <p>The code upgrade for the Access Points was rolled back and Laptops with the 3945 Intel card are now staying connected to the wireless network.</p> Known Issue Complete 4/30/2008 8:33:17 AM Wireless http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=39

Start Time: 4/29/2008 6:30:00 AM

End Time:4/29/2008 8:00:00 AM

<strong>Details:</strong> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">ITS has scheduled emergency maintenance for University's Wireless network Tuesday, April 29, 2008 from 6:30AM to 8:00AM.</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">&nbsp;</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">During the maintenance window wireless network connectivity will be unavailable for periods of time in and around the following buildings:</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">&nbsp;</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Art Building West</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Becker Communications Study Building</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Biological Sciences Library</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Communications Center</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-English Philosophy Building</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Jessup Hall</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Lindquist Center</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Main Library</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-McLean Hall</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Mossman Business Services Building</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Phillips Hall</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Schaeffer Hall</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-University Capitol Center</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-University Services Building</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">-Van Allen Hall</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">&nbsp;</span></p> <p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Consolas;">This maintenance is necessary to downgrade controller software to resolve issues that have occurred since the upgrade last Thursday.</span></p> Outage Complete 4/28/2008 2:20:35 PM Hawkmail http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=37

Start Time: 4/25/2008 6:15:00 PM

End Time:4/25/2008 7:30:00 PM

<strong>Details:</strong> <p><strong>Update: </strong>Normal service has been restored for the Hawkmail service at approximately 7:30 PM.</p> <p>ITS has received several reports of customers having problems connecting to the Hawkmail (Microsoft Exchange) service.&nbsp; Customers are recieving messages similar to "Outlook Web Access cannot connect to Microsoft Exchange" when trying to login.</p> <p>ITS support staff have been contacted and are working on the problem.</p> Outage Complete 4/25/2008 7:35:19 PM Iowa File Cluster http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=36

Start Time: 4/26/2008 5:00:00 PM

End Time:4/26/2008 5:30:00 PM

<strong>Details:</strong> <p>ITS will be performing a maintenance on the Iowa File Cluster on Saturday, April 26, 2008 from 5:00 PM to 5:30 PM.&nbsp;</p> <p>Groups affected:&nbsp; IOWADATA07, IOWADATA08 and IOWADATA09</p> <p>Shares may be unavailable as resources are moved between nodes</p> Server Maintenance Complete 4/25/2008 2:39:22 PM Hawkmail http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=35

Start Time: 4/24/2008 10:00:00 PM

End Time:4/24/2008 10:30:00 PM

<strong>Details:</strong> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: Calibri;">ITS will be performing maintenance on the Exchange server tonight from &shy;&shy;&shy;&shy;&shy;10:00PM to 10:30 PM. &nbsp;During this time, connections to the Exchange server may be intermittent.</span></p> Outage Complete 4/24/2008 4:11:20 PM Listserv (ITSNT755) http://helpdesk.its.uiowa.edu/alerts/alert.asp?id=34

Start Time: 4/25/2008 2:00:00 PM

End Time:4/25/2008 3:00:00 PM

<strong>Details:</strong> <p>ITS has scheduled a maintenance window for Listserv (ITSNT755) on Friday, April 25th.&nbsp; The maintenance is for antivirus on the server.</p> Outage Complete 4/24/2008 10:30:55 AM