BlackBerry E-mail configurations (IMAP/POP)

General Blackberry IMAP/POP Instructions

Note: Some wireless providers require you to sign in or create an account on their system before you can set up email on your Blackberry. If you are asked to sign in or create an account prior to the Email Account set up page, this would be an account with your wireless carrier, not your University of Iowa account.

1. On your Blackberry device, go to the Email Settings icon.
2. On the Email Account Set-up page, enter your Hawkmail e-mail address (firstname-lastname@uiowa.edu), leave the password field blank, and select Next. You'll see a screen that says We are unable to set up your email account.
3. Select I will provide the settings to add this email account, then Next.
4. Select Internet Service Provider Email (POP/IMAP), then Next.
5. Select I will provide the settings to add this email account, then Next.
6. On the configuration screen, make sure your email address is correct.
   - Enter iowa\<your Hawk ID> and your Hawk ID password.
   - Enter email.uiowa.edu as the email server
   - Select Next.

If you require assistance with these instructions, the ITS Help Desk can help you with your Hawkmail set up on your Blackberry device. Stop by the UCC or Main Library location for hands-on assistance.

Additional information for Verizon users

http://www.verizonwireless.com/b2c/splash/blackberry.jsp

Additional information for US Cellular users

http://www.uscc.com/uscellular/SilverStream/Pages/x_page.html?p=bb_bis#top
http://www.uscellular.blackberry.com/

The screen shots for these instructions directly pertain to US Cellular but BlackBerries using other phone providers can also receive email from their UIowa accounts. The configurations will be similar but the screen shots will look different. The instructions are for configuring the account through a web browser not through the phone. Generally phones have an icon labeled e-mail settings, e-mail accounts, or something similar and the configurations in this guide should be similar but the screen shots will be different.

1. Access your phone provider's web site through an internet browser. Your phone provider can provide you with the URL, login name and password.



2. Click the Set up Account button.



3. Type in your University of Iowa email address and password then click Next. This process will fail and then you will get the option to manually type in the correct information. If you see an option to manually configure the account then click that option and go to the next step. Checking for the account will take about a minute then you will be prompted for the next screen.



4. Select the "I will provide the setting to add this email account." radio dial and click next.



5. Select "This is my work email account" and click next.



6. Under the (POP/IMAP) section select "I will provide the settings to add this email account" and select next. This screen includes an option that says "I can access my email account using a Web browser (Outlook Web Access). While this appears to be an option it hasn't worked as of this time.



7. Type the following configuration information:

• Type in your domain followed by your HawkID (iowa\HawkID).
• Type in your HawkID password.
• Email server: email.uiowa.edu
• University of Iowa email address herky-hawkeye@uiowa.edu
• Click next.



• For US Cellular the above configurations are all you need. Other vendors may require additional information found here.

8. Finally a screen indicating a successful connection should appear. Once your account has been successfully set up you will receive mail after about 20 minutes on your phone.



 

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