HostExplorer Support Center
HostExplorer 2008 Certificate Error
After installing HostExplorer 2008, some users receive one or more of the the following errors:
Could not establish SSL connection
Connection refused on this port by host
Unable to locate IP Host/Gateway
To fix this problem:
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Open the Internet Explorer web browser.
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Click on Tools – Internet Options – Content tab.
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Click on the Certificates button.
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Click Intermediate Certification Authorities tab and remove any out of date Thawte certificates.
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Now double-click on the Hummingbird Neighborhood icon on your desktop.
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Right-click on the ITS Admin SSL and choose Properties.
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On the left-hand side, click on Security – SSL/TLS.
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On the right-hand side at the bottom, click on Certificates and Keys Manager.
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Click on Certificates.
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Click on Server or Intermediate Certification Authorities.
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On the right hand side, look for any Thawte certificates that have an old expiration date. Either right-click on the expired certificate and choose Delete or click once to highlite and click the X icon to delete it.
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Click the red X to close this window. Click Ok. You can now double-click on ITS Admin SSL to connect using HostExplorer.
If you have difficulty installing or setting up this software, please contact the ITS Help Desk.
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Last Updated: 04/24/2008