ITS Help Desk

319-384-4357 (4-HELP) - Online Chat - - Hours & Location

Articles and Announcements

Spear phishing emails reported

Wed, 07 Nov 2012

Several new spear phishing emails are currently circulating on campus.  Phishing messages are designed to steal information. They impersonate companies you routinely interact with, persons of authority, friends in social networking, or your technology support. They may entice you with a reward or threaten you with a bad outcome. They try to acquire personal account information directly from you through a reply, post, instant message, or webpage; or with malicious software installed on your computer when you click their link or open their attachment.

Keep in mind that you should:

  • NEVER send your password to anyone for any reason. No company or support person should ever ask you for it in an e-mail.
  • Do not open attachments that you are not expecting to receive.
  • Do not click on suspicious links. Hover your mouse over the link text to make sure it matches the link displayed and matches the site’s web address (for example “”), or manually type the web address into your browser.
See the IT Phishing Support Center for more information about phishing attempts and how to avoid becoming a victim:

UI-Wireless-WPA2 users must reconfigure devices by Nov. 8

Fri, 26 Oct 2012

As previously announced, ITS is phasing out the UI-Wireless-WPA2 network name.  If you have devices connecting to the UI-Wireless-WPA2 network, you will need reconfigure the wireless devices (including laptops, smartphones, and tablets) by November  8 to avoid an interruption in wireless network access.

See for more information.

Windows 8 Now Available Free to UI Students

Fri, 26 Oct 2012

Microsoft Windows 8 is now available for registered University of Iowa students at no charge. Download your copy of Windows 8 for free at See the Microsoft Student Media Support Site for additional instructions and support information. This license opportunity is funded by Student Technology Fees.

Past ITS Help Desk articles...