Student Services Group (SSG) Moratorium

The ITS Help Desk will not be accepting customer computers for check-in to the Student Servicing Group (SSG) the week of February 11th through February 18th, in preparation for our move to the University Capitol Centre. (For more information about the ITS move, see http://www.its.uiowa.edu/moving/.) The Help Desk will take extra efforts to assist customers with repairing and reformatting their own machines, as well as emergency data recovery during the moratorium.

The following are resources customers can use while the SSG service is inactive:

Windows XP Repair Install Instructions (fixes many errors and issues with the Windows operating system not caused by viruses or other programs):
http://helpdesk.its.uiowa.edu/windows/instructions/repairinstall.htm

Windows XP Reformatting Instructions (often necessary when a computer is infected by a virus or excessive spyware/adware):
http://helpdesk.its.uiowa.edu/windows/instructions/reformat.htm

Personal Data Backup Support Center (how to back up your information):
http://helpdesk.its.uiowa.edu/backup/default.htm

ITC Locations (computer labs across campus):
http://itc.uiowa.edu/

Laptop computers can also be checked out at the Main Library ITC (2nd floor) on a first come/first server basis.

The ITS Help Desk plans to resume checking in customer computers at our new location on the second floor of the University Capitol Centre on Monday, February 19th.

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Last Updated: 10/15/2008