Past Help Desk Articles
3/14/2008 - Fraudulent E-mails Claiming to be from University of Iowa Reported
Several variations of fraudulent e-mails message claiming to be from UIOWA Support, UIOWA.EDU, etc. have been reported over the last several months. The email claims you must reply with personal information, such as our password, or risk having your accounts deactivated. These are not legitimate messages. ITS will never request your password be sent in an e-mail. Please delete the message if you receive it. ITS does it's best to block these emails from coming through and to block responses to the address, but if you accidentally replied to a message with your password, change your Hawk ID password immediately at http://hawkid.uiowa.edu.
3/10/2008 - ITS Help Desk Spring Recess Hours
The ITS Help Desk will be open during Spring Recess at both locations. The Help Desk Main Library location will be open for walk-in support all days during Spring Recess according to the Main Library North Entrance schedule. The Help Desk UCC location will be open for walk-in support Monday, March 17th through Friday, March 21st from 8AM to 5PM. Telephone support will also be available Monday through Friday from 8AM to 5PM during Spring Recess. The Help Desk will resume regular business hours, including evening telephone support, on Sunday, March 23rd.
3/5/2008 - Forwarding Your University E-mail
Every student, faculty, and staff member at The University of Iowa is provided an e-mail "alias", which is usually some form of "firstname-lastname@uiowa.edu". Students, faculty, and staff are also eligible for a University e-mail account, like Hawkmail. What's the difference? Your e-mail alias is just a "pointer" to your real e-mail account. That account could be Hawkmail, or it could be another e-mail account like Gmail, AOL, etc. But if you have a University Hawkmail account and choose to "point" or forward your University alias to another e-mail account, there are some important things you should consider to be sure you are receiving all of your e-mail. Click here for more information so you don't miss those important messages.
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Last Updated: 04/24/2008