April/May 2008 articles

5/16/2008 - Help Desk Summer Hours

The ITS Help Desk is open during the summer sessions and summer recess, maintaining telephone, e-mail, online chat (Help Desk Live), and walk-in support at both locations - the University Capitol Centre and within the Main Library ITC. See the Help Desk contact information page for specific hours and a map of our locations.

4/17/2008 - Fraudulent E-mails Claiming to be from University Administration Reported

Several variations of fraudulent e-mail messages claiming to be from UIOWA Support, UIOWA.EDU, Webmaster@uiowa, etc. have been reported over the last several months. These e-mails claim you must reply with personal information, such as your password, or risk having your accounts deactivated.

These are not legitimate messages. ITS will never request your password be sent in an e-mail. Please delete the message if you receive it. These "spear phishing" e-mails are particularly difficult to block at the gateway because they are so targeted. However, ITS does its best to block these e-mails from coming through as soon as they are detected and to block responses to the address from which they are sent. If you accidentally replied to one to these messages with your password, change your Hawk ID password immediately at http://hawkid.uiowa.edu.