Help Desk Alerts

Active Alerts

Level Name Type Start Time End Time
NormalVirtual Desktop Known Issue8/14/2009 12:00:00 PM
NormalEntourage 2008Known Issue8/17/2009 11:00:00 AM

Upcoming Alerts

Level Name Type Start Time End Time
NormalMaster CalendarPlanned Outage11/10/2009 8:30:00 AM11/10/2009 10:00:00 AM
NormalSharePoint 2007Server Maintenance11/9/2009 7:00:00 AM11/9/2009 7:30:00 AM
NormalBuilding Network MaintenanceNetwork Maintenance11/12/2009 6:00:00 AM11/12/2009 8:00:00 AM
NormalShibboleth Identity ProviderPlanned Outage11/10/2009 7:00:00 AM11/10/2009 8:00:00 AM
NormalMEB - Medical Education BuildingNetwork Maintenance11/10/2009 7:00:00 AM11/10/2009 7:30:00 AM

Last 10 Alerts

Level Name Type Start Time End Time
NormalBuilding Network MaintenanceNetwork Maintenance11/4/2009 6:30:00 AM11/4/2009 8:00:00 AM
NormalBuilding Network MaintenanceNetwork Maintenance10/28/2009 6:30:00 AM10/28/2009 8:00:00 AM
NormalITSNT857 (SQL Server for OEH)Server Maintenance10/26/2009 10:00:00 PM10/26/2009 10:30:00 PM
NormalIOWADC5Server Maintenance10/22/2009 10:00:00 PM10/22/2009 10:30:00 PM
NormalSSH - Seashore HallNetwork Maintenance10/21/2009 8:30:00 AM10/21/2009 9:30:00 AM
NormalKS - Kinnick StadiumNetwork Maintenance10/21/2009 6:30:00 AM10/21/2009 8:00:00 AM
NormalMaster CalendarPlanned Outage10/20/2009 8:30:00 AM10/20/2009 10:00:00 AM
NormalGeneral StoresNetwork Maintenance10/20/2009 7:00:00 AM10/20/2009 8:00:00 AM
NormalLSB - Linn Street BuildingNetwork Maintenance10/20/2009 7:00:00 AM10/20/2009 8:00:00 AM
NormalITSNT409 (Registrar)Server Maintenance10/16/2009 11:30:00 PM10/16/2009 11:45:00 PM

RSS Feeds

The Help Desk Alerts system has three RSS feeds available:

Major Alerts Normal & Major Alerts Normal, Minor & Major Alerts (All Alerts)

IT Mailing Lists

The University of Iowa IT Community has a number of mailing lists you can subscribe to for information. Click here for more information and to subscribe to one or more lists.

Recurring Downtimes

ITS routinely patches operating systems and applications, and performs hardware maintenance. This work is generally conducted during known maintenance windows or the work is scheduled in advance with the service owner. 

We make every attempt to minimize the length of any service outage. High availability services supported via clustered servers will rarely experience a downtime due to routine software patching. Individual servers can be patched while the others servers in the cluster maintain the service.

ITS Data Center Infrastructure Dates

Data Center infrastructure work can require extended outages for all services in the data center. Examples of such work include changes to our electrical, mechanical, network, or firewall infrastructure. See the ITS Data Center Infrastructure Dates page for more information and the currently scheduled dates.

Administrative Mainframe System Downtimes

  • CICS Application Downtimes (various applications may be unavailable for brief periods during weekly evening hours.)
    • Monday - Friday: 2:30 AM - 2:45 AM
  • IBM z800 Enterprise Server (Mainframe) Systems Maintenance Downtimes (as scheduled and announced in outages.)
    • Friday: 11 PM - Saturday: 6 AM
    • Saturday: 9 PM - Sunday: 8 AM

Many administrative mainframe applications and functions are available during downtime hours, although service is occasionally interrupted or terminated without warning. Special arrangements for service availability will be accommodated when possible.  To make these requests, please contact the ITS Help Desk.

Academic Mainframe Systems Downtimes

  • IBM z800 Enterprise Server (Mainframe) - Monday - Friday: 6:00 A.M. - 8:00 A.M.
  • IBM z800 Enterprise Server (Mainframe) - Friday: 11 PM - Saturday: 6 AM and Saturday: 9 PM - Sunday: 8 AM.

Telephone Voicemail and Voice "trees"

  • First and Last Sunday of each month: 6 A.M. - 9 A.M.
  • Typical monthly maintenance takes less than 30 minutes and is only performed one day per month

Red Hat Network

To allow more timely installation of OS and application updates, we're establishing a weekly maintenance window for the UI Red Hat Network service. This window will be 2:00 a.m. to 7:00 a.m. every Thursday morning. We may or may not use this time to perform maintenance as needed. When possible, we'll notify everyone via this e-mail list in advance of any planned work, but we ask that you not schedule any processes that may require the Satellite server during this time.

Virtual Desktop

The Virtual Desktop services will be unavailable at 3:00 AM every Sunday due to a very short recurring outage.  The total time of the outage should be approximately 10 minutes.  This is necessary so that Windows and Microsoft Office updates may be installed and so that the servers may be rebooted.  If there are users logged on at this time, the Citrix system will automatically send them a message 10 minutes prior to the outage informing them to save their work.  Any Citrix sessions that are running during this time will be lost.