Help Desk Alerts

Active Alerts

Name Type Start Time End Time

Upcoming Alerts

Name Type Start Time End Time
Anixis Password Reset (ITSNT709) Outage5/21/2008 10:00:00 AM5/21/2008 10:30:00 AM
Lindquist Server MaintenanceServer Maintenance5/23/2008 8:00:00 AM5/23/2008 5:00:00 PM

Last 10 Alerts

Name Type Start Time End Time
Listserv (ITSNT755)Outage4/25/2008 2:00:00 PM4/25/2008 3:00:00 PM
HawkmailOutage4/24/2008 10:00:00 PM4/24/2008 10:30:00 PM
Iowa File ClusterServer Maintenance4/26/2008 5:00:00 PM4/26/2008 5:30:00 PM
HawkmailOutage4/25/2008 6:15:00 PM4/25/2008 7:30:00 PM
WirelessKnown Issue4/24/20084/29/2008 8:00:00 AM
WirelessOutage4/29/2008 6:30:00 AM4/29/2008 8:00:00 AM
All servers on the 128.255.40.xx networkServer Maintenance5/8/2008 8:00:00 AM5/8/2008 12:00:00 PM
DWPROD-Data WarehouseOutage5/11/2008 8:30:00 AM5/11/2008 11:30:00 AM
Jobs@uiowaKnown Issue5/8/2008 10:00:00 AM5/8/2008 2:00:00 PM
PHAR - Pharmacy BuildingNetwork Maintenance5/13/2008 7:00:00 AM5/13/2008 8:00:00 AM

Legend: Major Alert Normal Alert Minor Alert

RSS Feeds

The Help Desk Alerts system has three RSS feeds available:

Recurring Downtimes:

Administrative Mainframe System Downtimes

Many administrative mainframe applications and functions are available during downtime hours, although service is occasionally interrupted or terminated without warning. Special arrangements for service availability will be accommodated when possible.  To make these requests, please contact the ITS Help Desk.

Academic Mainframe Systems Downtimes

Telephone Voicemail and Voice "trees"

Red Hat Network

To allow more timely installation of OS and application updates, we're establishing a weekly maintenance window for the UI Red Hat Network service. This window will be 2:00 a.m. to 7:00 a.m. every Thursday morning. We may or may not use this time to perform maintenance as needed. When possible, we'll notify everyone via this e-mail list in advance of any planned work, but we ask that you not schedule any processes that may require the Satellite server during this time.

Virtual ITC/MyCitrix

The Virtual ITC/MyCitrix services will be unavailable at 3:00 AM every Sunday due to a very short recurring outage.  The total time of the outage should be approximately 10 minutes.  This is necessary so that Windows and Microsoft Office updates may be installed and so that the servers may be rebooted.  If there are users logged on at this time, the Citrix system will automatically send them a message 10 minutes prior to the outage informing them to save their work.  Any Citrix sessions that are running during this time will be lost.

Last Updated: 04/24/2008

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