ITS Help Desk

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Articles and Announcements

ITS Help Desk Summer Hours

Mon, 07 May 2012

The ITS Help Desk will be open modified hours during the summer session.  Help Desk summer hours beginning Monday, May 14th, are:

Sunday: 5PM – 8PM
Monday-Thursday: 8AM – 8PM
Friday: 8AM – 5PM
Saturday: Closed

See the Help Desk Contacts page for location and contact information.

Debunking the Myth: Macs Don’t Get Viruses – Part 2

Thu, 12 Apr 2012

For the second time in the past year, the Mac operating system has been the target of widespread malware attack.  (See Debunking the Myth Part 1 from May 2011.)  A recent article from the Sophos Security Blog asks and answers the question “Are Macs safer than PCs?“, in light of the recent “Flashback” malware outbreak.

Part of securing your personal information and computer online means keeping your operating system up-to-date, regularly updating your antivirus and knowing how to spot malicious attempts to corrupt your computer or steal your information.  The often repeated myth that Macs are safer than Windows computers just isn’t true, as many of the techniques used to infect machines these days rely on users installing the malware themselves, without realizing it is malicious software.

For more information about keeping your personal information and your computer safe online, regardless of what operating system you use, see the ITS Security Support Center.

Microsoft Office Now Available Free to UI Students

Mon, 09 Apr 2012

Microsoft Office for either Windows or Mac is now available for registered University of Iowa students at no charge. Download your copy of Microsoft Office for free at http://uiowa.onthehub.com. See the Microsoft Student Media Support Site for additional instructions and support information. This license opportunity is funded by Student Technology Fees.

Past ITS Help Desk articles...